OUR SHIPPING POLICY

Shipping Policy

All orders are sent out via Australia Post.

Your order will be discreetly packaged and will not include references relating to the product or site name purchased from. For discretionary reasons, the senders name will not be displayed on your parcel, and will look similar to the standard packages utilised by Australia Post. For example:

 

Australian Deliveries

Standard shipping

Standard shipping 2 – 7 working days – $9.99 AUD per order (Free shipping with orders over $50).

Some deliveries may take slightly longer that stated depending on delivery locations.

This service offers 3 options:

Signature required (recommended) – This option requires a signature. If you are not available at the time of delivery, a card will be left for you to collect your parcel from the nearest Post Office. When using this service, we fully guarantee the delivery of your parcel.

Authority to leave (ATL) – If you choose this option, your order may be left unattended at your address. However, the driver or postie, may chose to leave a card for collection at your nearest Post Office if the area is deemed unsafe for delivery. By choosing this delivery option, we cannot be held liable if your parcel is lost or stolen from your property. However, we will assist to rectify any delivery issues with the postal service where necessary.

Express shipping

Express shipping 1 – 3 working days – $12.99 AUD per order.

Some deliveries may take slightly longer that stated depending on delivery locations.

This service will not require a signature. If you choose this option, your order may be left unattended at your address. However, the driver or postie may choose to leave a card for collection at your nearest Post Office if the area is deemed unsafe for delivery. By choosing this delivery option, we cannot be held liable if your parcel is lost or stolen from your property. However, we will assist to rectify any delivery issues with the postal service where appropriate.

New Zealand Deliveries

Standard shipping

Standard shipping 3 – 10 working days – $9.99 AUD per order (Free shipping with orders over $50).

Please allow 3 – 14 working days for deliveries to rural areas.

‘Receipted Delivery’ will require your signature when the parcel is delivered. If you are not available at the time of delivery, a card will be left for you to collect your parcel from the nearest Post Office. Your parcel will only be trackable once your order arrives in New Zealand.

Express shipping

Express shipping 2 – 4 working days – $16.99 AUD per order.

Express shipping service is fully trackable and will require your signature when the parcel is delivered. If you are not available at the time of delivery, a card will be left for you to contact New Zealand Post to arrange collection of your parcel.

International Deliveries

Standard shipping

Standard shipping 3 – 10 working days – $9.99 AUD per order (Free shipping with orders over $50).

Some deliveries may take slightly longer that stated, especially those outside of metropolitan areas.

‘Receipted Delivery’ service will require your signature when the parcel is delivered. If you are not available at the time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

Express shipping

Express shipping 2 – 4 working days – $16.99 AUD per order.

Express shipping service is fully trackable and will require your signature when the parcel is delivered. If you are not available at the time of delivery, a card will be left for you to contact the nearest Post Office to arrange collection of your parcel.

Please Note: New Zealand and International customers

New Zealand and International customers to this site warrant, understand and agree to the following:

  • Customers will be liable for any custom charges, duties or tariffs for their destination country.
  • Customers understand that if customs impound the goods sent from us, charges and / or cost of goods will not be refunded and Adult Emporium Outlet will not be liable.
  • Customers understand that if the goods are returned to us, the customer will be charged additional delivery / freight charges to resend the parcel, Adult Emporium Outlet will not be liable.